Frequently Asked Questions
Everything you need to know about Songmont craftsmanship, shipping, and returns.
What materials are used in Songmont bags?
We use premium, full-grain leathers sourced from top-tier tanneries. Many of our designs, such as the Luna and Reset collections, feature high-quality cowhide and soft suede linings, ensuring both durability and a luxurious feel.
How long does international shipping take?
Standard international shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey from our workshop to your door.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with all tags and packaging intact. Please note that customers are responsible for return shipping costs unless the item is defective.
How should I care for my leather bag?
To maintain the beauty of your Songmont bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and applying a high-quality leather conditioner every few months.
Are your products handmade?
Yes, Songmont takes pride in artisanal craftsmanship. Our bags are handcrafted by experienced artisans who specialize in traditional leatherworking techniques, ensuring every piece meets our high standards of quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a seamless checkout experience.